Help & Support
How can we help?
Get in touch
Call
+92 349 9643712
24/7
support@waqaram.com
2hr response
Hours
Mon-Sat 9AM-9PM
Sun 10AM-6PM
Orders
How do I place an order?
Browse products, add to cart, and proceed to checkout with JazzCash, Easypaisa, or cards.
Can I modify my order?
Orders can be modified within 30 minutes. Contact support immediately.
How do I track my order?
You'll receive a tracking link via SMS and email once dispatched.
Payments
What payment methods?
JazzCash, Easypaisa, Raast, credit/debit cards, and COD in select areas.
Is payment secure?
All payments are processed through encrypted channels. We never store card details.
Returns
What's the return policy?
Items can be returned within 7 days unused and in original packaging. Digital products are non-returnable.
When will I get my refund?
Refunds are processed within 5-7 business days after receiving the return.
Still need help?
Help center: orders, downloads, payments and accounts
The answers below resolve most issues without waiting for a reply. Delivery is instant on every paid order, checkout accepts JazzCash, Easypaisa, Raast and cards in PKR, and the contact page explains which channel gets the fastest response.
Orders and downloads
Delivery is automatic. The moment a payment is confirmed, the download unlocks on the confirmation screen, arrives by email, and is added permanently to your account library.
If a download does not appear, check the library first, then confirm the payment actually completed rather than timing out at the gateway. A payment that never completed produces no order, and any held amount is released by your bank or wallet provider.
- Find a purchase: sign in and open Downloads, where every file stays available permanently.
- Nothing there yet? Re-check your orders after a minute; gateway confirmations occasionally lag.
- Look up a single order without signing in from track order.
- Still stuck? Message support from the order itself so your payment record is attached.
Payments and refunds
Checkout accepts JazzCash, Easypaisa, Raast, bank transfer and cards, all charged in PKR. Payments are held in escrow until delivery is confirmed.
Refunds apply where a file is missing, broken or materially different from its listing. Because digital goods cannot be returned, buyer remorse alone is not grounds for a refund. Full detail is in the refund policy.
For context on costs: most products in the catalogue sit between Rs 499 and Rs 2,499, sellers keep 90.7% of every completed sale because commission is a flat 9.3%, and there is no charge to buyers beyond the listed PKR price.
- Accepted: JazzCash, Easypaisa, Raast, bank transfer and Visa or Mastercard.
- Escrow holds funds until delivery is confirmed, protecting both sides of the order.
- Refunds are decided within a few days once both sides submit evidence: see dispute resolution.
- Seller commission is a flat 9.3% per sale, with an optional one-time Rs 499 unlimited listings upgrade: see pricing.
- Confirmation time
- Under 1 minute
- Notes
- Mobile wallet, PKR only
- Confirmation time
- Under 1 minute
- Notes
- Mobile wallet, PKR only
- Confirmation time
- Under 1 minute
- Notes
- Bank-to-bank instant transfer
- Confirmation time
- Up to 1 business day
- Notes
- Order unlocks once the bank confirms
- Confirmation time
- Under 1 minute
- Notes
- 3-D Secure verification required
| Method | Confirmation time | Notes |
|---|---|---|
| JazzCash | Under 1 minute | Mobile wallet, PKR only |
| Easypaisa | Under 1 minute | Mobile wallet, PKR only |
| Raast | Under 1 minute | Bank-to-bank instant transfer |
| Bank transfer | Up to 1 business day | Order unlocks once the bank confirms |
| Visa / Mastercard | Under 1 minute | 3-D Secure verification required |
Accounts and security
Your library is tied to your account, not your device, so signing in anywhere restores every purchase. Use a password you do not reuse elsewhere, and treat any message requesting a password or one-time code as fraudulent.
Data handling, retention and your rights over your information are set out in the privacy policy.
Seller support
Seller-side questions about applications, listing reviews, escrow timing and payouts are covered in the seller handbook, with market context in the Pakistan seller playbook and fee detail on the pricing page.
Frequently asked questions
In your account library. Sign in and open Downloads, where every purchase remains available permanently.
Wait a few minutes and refresh your orders, since gateway confirmations can lag. If it still does not appear, contact support with the payment reference and the amount.
Yes, from your account settings. Your purchase library follows the account, not the email address.
Individual links are time-limited for security, but you can generate a fresh one from your library at any time.
Apply from the sell page. Applications are reviewed within about 24 hours, and you will get an email confirming approval or explaining what to change.