Get in touch.

Pick the right channel first

Sending an order problem to a general enquiry inbox adds a day while it is routed. Choosing correctly the first time is the single biggest factor in how fast an issue is resolved.

• Order or download problem: open the order from your account and use the support option there, so your order history is attached automatically.
• Refund or dispute: raise the dispute on the order itself. Terms are set out in the refund policy.
• Seller applications, payouts and listing reviews: contact the seller team. Background reading is on the seller handbook.
• Copyright or content report: use the contact form with proof of ownership and the exact listing URL.
• Press, partnerships and bulk licensing: use the general enquiry form and mention the intent in the subject line.

Response times, stated honestly

General enquiries are answered within one business day. Order and download issues are prioritised and usually resolved the same day, because a buyer waiting on a file they have paid for is the most time-sensitive case we handle.

Disputes take longer by design. Both sides submit evidence before a decision, and rushing that step produces unfair outcomes. Expect a few days for a contested case.

Seller applications are reviewed within 24 hours during the working week. If your application is refused, the email explains what to change rather than leaving you guessing.

For context on the numbers behind those promises: roughly 70% of enquiries we receive are already answered in the help center, commission on a completed sale is a flat 9.3%, and most catalogue prices sit between Rs 499 and Rs 2,499, so a typical refund case involves under Rs 2,500.

What to include so we can help immediately

Most delays come from a first message that lacks the detail needed to investigate. A complete message usually gets a resolution rather than a request for more information.

• The email address on your Waqaram account.
• The order number, or the exact product URL if there is no order yet.
• What you expected to happen and what happened instead.
• The device and browser you were using, if it is a technical fault.
• A screenshot of any error message, with payment details cropped out.

Security: how we will and will not contact you

Waqaram support will never ask for your password, a one-time passcode, your full card number or a payment to an individual wallet. Any message doing so is fraudulent, regardless of how convincing the branding looks.

All official email comes from Waqaram domains. If you are unsure whether a message is genuine, do not reply to it. Come back to this site, sign in, and contact us from your account instead. Our data handling commitments are in the privacy policy.

Answers you can get right now

A large share of enquiries are already documented. Payment methods, delivery timing and account questions are covered in the help center; marketplace rules are in the terms of service; and if you are evaluating whether to sell here, the Pakistan seller playbook answers most pre-application questions.