Dispute Resolution
Fair & fast resolution.
Our dedicated team ensures fair resolution with transparent processes.
Report
Submit with details
Mediation
We facilitate discussion
Investigation
Thorough review
Resolution
Fair decision
Escrow model
When a buyer pays, the amount stays in Waqaram's secure hold. The amount is only released once the buyer receives the correct product.
Common dispute types
- Product not received
- Product not as described
- Defective product
- Payment issues
- Unresponsive seller
Resolution options
- Full refund
- Partial refund
- Replacement
- Store credit
- Seller warning
How to open a dispute
If there is an issue with the file, the buyer can open a Dispute directly from the dashboard. Waqaram's audit team issues a decision within 24 to 48 hours.
Need help?
disputes@waqaram.pk · 24/7 support