Money left my account but the order shows as failed — what do I do?

Contact support with your transaction reference; failed orders with a real deduction are automatically reversed within a few business days, and we'll expedite it once confirmed.

Payments & Billing

Why was my payment declined?

Common reasons JazzCash, Easypaisa, Raast or card payments fail at checkout, and how to fix them.

3 min read•Updated April 18, 2025

Common causes

Insufficient wallet balance or daily transaction limit reached.
OTP not approved in time before the session expired.
Card blocked for online/international transactions by your bank.
Temporary gateway timeout — safe to retry after a minute.

What to do

Retry the payment, try a different method (e.g. switch from card to JazzCash), or contact your bank/wallet provider to confirm online transactions are enabled. If money was deducted but the order didn't complete, contact support with the transaction ID for a reconciliation check.

Frequently asked questions

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